Privacy Policy
Effective date:
IDIOM Truth & Trust (“we”, “us”, “our”) operates in Windsor, Ontario, Canada. We are committed to protecting your privacy and handling personal information in accordance with applicable Canadian laws (including PIPEDA) and good industry practice.
Information We Collect
- Contact details (name, email, phone) when you submit our contact form or reach out by phone/email.
- Property details you provide (type of property, unit count, service needs).
- Tenant screening information (when applicable and with consent), which may include references and employment/credit information handled via trusted screening partners.
- Technical data (IP, browser type, pages visited) collected via standard logs and optional analytics/cookies.
How We Use Information
- To respond to inquiries and provide property management services.
- To coordinate maintenance, repairs, tenant placement, and emergency support.
- To send important service communications and invoices/receipts.
- To improve our website and services.
Legal Basis & Consent
We collect, use, and disclose personal information with your consent or as otherwise permitted by law. You may withdraw consent at any time, subject to legal/contractual restrictions and reasonable notice.
Sharing & Service Providers
We may share information with vetted service providers strictly for service delivery—for example:
- Maintenance contractors (plumbers, electricians) to schedule and complete work.
- Tenant screening or payment processors (if used), subject to their security and privacy obligations.
- IT/email/hosting providers to operate this website and communications.
We do not sell personal information.
Data Retention & Security
We retain information only as long as necessary for the purposes above and to meet legal obligations. We take reasonable physical, technical, and administrative safeguards appropriate to the sensitivity of the data.
Your Rights
- Request access to, or correction of, your personal information.
- Withdraw consent and request deletion (subject to legal obligations).
- Ask questions or lodge a complaint about our privacy practices.
Cookies & Analytics
Our site may use cookies or analytics to understand basic usage. You can control cookies in your browser settings. Any analytics we use will be limited and not used to identify individuals.
International Transfers
Some service providers may store or process data outside Canada. We take steps to contractually require comparable protection.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Updates to This Policy
We may update this policy from time to time. The “Effective date” above will be revised when changes are made.
Contact Us
Questions or requests can be sent to:
IDIOM Truth & Trust
3753 Deerbrook Drive, Windsor, ON, Canada
erindadani@hotmail.com · +1 (519) 819-2194